Emotional Intelligence
Achieving Emotional Competence
Success & Profitability
The concept of EQ (emotional quotient) deals with emotions and how they should be recognised as a driving force in business.
The basics of EQ are:
If we accept that everything important that happens to us arouses emotion, then contrary to conventional thinking, emotions are rarely intrusions into our lives, but intelligent, sensitive, beneficial and even wise. They inspire and enliven good judgement and reasoning, and lead to success and profitability.
Research has suggested that success in the practical world is largely dependent on one’s EQ than his/her IQ. Consider for instance that Albert Einstein, perhaps the world’s brilliant scientist, could only make it to vocational school because his marks were not sufficient to enable him to enter university. He worked as an apprentice clerk in the German patent office. Later he became the brilliant scientist – he formulated E=mc2!
Delegating EQ
- In order to succeed in life people need to harness and utilise their inherent “1% inspiration and 99% perspiration”. The workshop will help delegates to realise what EQ is and where their strengths and weaknesses lie.
- Understanding the nature of emotional intelligence
- Describe the relationship between cognitive intelligence and emotional intelligence
- Realise that in order to be successful in business, IQ is not enough
- Define the concept of emotional competence
- Assess their own EQ, strengths and development areas
- Understand the EQ model and six areas of emotional intelligence
- Understand the emotional competence framework in terms of:
- Personal competence – knowing oneself
Utilising your organisation's inspiration to success
- Social competence – knowing others (colleagues, subordinates)
- Assessing their own perceived levels of emotional competence and compare it against model behavior
- Achieve emotional self-awareness (recognising the difference between feelings and actions)
- Define EQ organisations
- Understand emotionally competent leaders
- Describe some common ineffective approaches to conflict resolution
- List some conflict solving options and give guidelines for when to use them
- Describe how to deal with difficult people, staff and customers
- Develop a social conscience for the organisation
