This course equips professionals with the skills to identify, manage, and resolve conflicts effectively in workplace and interpersonal settings. Participants will learn negotiation techniques, emotional intelligence strategies, and structured dispute resolution methods.

• Understanding Conflict – beast or beauty?
• Common triggers in professional environments.
• Attitudes Toward Conflict – How personal perspectives shape resolution approaches
• Conflict Resolution Strategies
• Effective Communication in Conflict Situations
• Assertiveness vs. Aggression – Communicating effectively without hostility.
• Ethical Considerations in Conflict Management – Ensuring fairness and impartiality.
• Real-World Conflict Scenarios
• Developing Personal Conflict Management Plans